CloudExtend relies on the Google API to return the message ID and additional details such as email sender/recipient (which is then sent to NetSuite to find matching records). When the Google API fails to return the message ID we alert the user with the dialog box below.
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Known issues
The Gmail API does not return any results if the user is trying to attach a group or shared email.
The Gmail API does not return results when the user exceeds usage limits set by Google.
The Gmail API does not return results if a user has enabled Undo Send for x seconds. The results are returned once the mail is officially sent at which point the user will need to click Retry.
The Gmail API is slow to return results if a user has attachments on the mail they are sending.
Working around the error
Click retry in the pop-up to force Google to try and return the message details.
If you are working in a group or shared mailbox you can forward the mail to yourself and then attach it from your own mailbox.
If the error still persists, navigate to a different email and come back to the mail and try again.
You can quickly navigate between emails by using the next/previous message navigation arrows as shown below.If you are still having issues it is likely you have exceeded some preset Google usage limits. In such a case there is likely some other integration consuming your Google API resources and you will need to wait for some period for Google to auto-reset and try again.