Applies To

Users of Celigo's Excel SmartClient Classic Edition (click here if you're not sure which version you are using).

Fixes

  • Fixed frequent license corruption issues

Changes

Starting with the 2018.2 release, NetSuite will require that users signing in with an Administrator or Full Access role require two-factor authentication (2FA). Per NetSuite this requirement cannot be changed. Other highly privileged permissions may also mandate that a role be 2FA by default.

If you have any users accessing the SmartClient app with Admin/High privilege roles with 2FA enabled the solution is fairly simple. They will need to create and/or use another NetSuite role with the desired permissions for use with the SmartClient as the login method does not support 2FA.  

How to Update:

SmartClient users should be able to update to new version by clicking on "Check for Updates" in the Celigo SmartClient ribbon bar menu.

Still need help?

If you're still having trouble contact us using the chat icon at bottom right or send an email to cloudextend-support@celigo.com. Please provide as much detail as possible. Screenshots are welcome!

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