If your Outlook email is failing to attach to NetSuite, it is usually caused by one of the following:
Additionally, ensure that the NetSuite File Cabinet feature is enabled, as CloudExtend relies on it to store email attachments.
Your NetSuite role is missing required permissions
Your role does not have Web Services enabled
The email is still being processed by NetSuite (temporary delay)
The NetSuite File Cabinet is not enabled, preventing email attachments from syncing.
Common Causes
Below are the most common causes and how to resolve them.|
The NetSuite File Cabinet should be active, as it is a core dependency for ExtendSync email attachment functionality.
1. Missing Record Permissions
If you cannot attach an email to a specific NetSuite record type (Customer, Contact, Transaction, etc.)
Ask your NetSuite Admin to add the required permissions for the record type you’re attaching to.
Roles must have at least View/Create access depending on the context.
2. Web Services Permissions Not Enabled
ExtendSync requires Web Services permission to authenticate and attach emails. If not enabled, attachments will fail.
Share this article with your NetSuite Admin.
3. NetSuite Is Still Processing the Email
Most emails are attached within under a minute
Busy NetSuite accounts may delay processing
You can check the real-time status of your email sync in NetSuite using the Web Services Process Status Log.
Need Help?
If you’re still unable to attach emails:
💬 Start a chat using the icon at the bottom-right of this page
📧 Email cloudextend-support@celigo.com
Please include:
A screenshot of the issue
The NetSuite record type you were attaching to
Your NetSuite role
Any visible error messages