If you are receiving the below error it is coming from NetSuite and typically means that the account you are connecting to is undergoing maintenance. Often this is a sandbox account and you may want to switch over to your production account.

You can also check the status of NetSuite at status.netsuite.com and CloudExtend at status.cloudextend.io.

Follow the steps below to check your current account/role

Step 1:  Click the 3 dots at the top right hand corner of the app and click on 'settings'.

Step 2: Click on Switch NetSuite Account/Role

Step 3:  Choose the correct Production Account role

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