⚠️ Important
Legacy Calendar Sync has been deprecated.
This article applies only to Calendar Autopilot, the supported calendar sync solution for ExtendSync Google.
When events sync between NetSuite and Google Calendar, Calendar Autopilot maps event fields between the two systems to ensure consistency and visibility across platforms.
This guide explains how those fields are mapped and how special cases (attendees, all-day events, and availability) are handled.
Core Field Mapping
The table below shows how NetSuite event fields map to Google Calendar fields during sync.
NetSuite Event Field | Google Event Field |
Title | What |
Location | Where |
Date, From and To | When |
Message | Description |
Owner | Calendar |
Recurrence Pattern | Repeats Pattern |
Event Access | Privacy |
Attendees | Guests/Participants |
Attendee Mapping Behavior
Calendar Autopilot syncs attendees between NetSuite and Google Calendar using email addresses as the matching key.
NetSuite → Google Calendar
Go to the NetSuite record, create events from Communication > Activities > New Event
NetSuite attendees are mapped to Google Calendar participants.
The email address of the NetSuite attendee is used when creating the Google participant.
Google Calendar → NetSuite
Google Calendar participant emails are used to search for a matching NetSuite record.
Matching follows this order of precedence:
Employee
Contact
Customer
Vendor
Lead
Prospect
Partner
Job
If a matching NetSuite record is found, the attendee is added.
If no match is found, the attendee is not added to the NetSuite event.
💡 This ensures that only valid NetSuite entities appear as attendees.
All-Day Events & Availability (Free/Busy)
NetSuite and Google Calendar handle all-day events and availability differently. Calendar Autopilot bridges these differences as follows.
Key Platform Differences
NetSuite does not support true all-day events. By default, they are set up to cover a full business day from 8 am to 6 pm.
NetSuite also does not have an explicit Free/Busy state — events that reserve time are considered Busy by default.
The only way to avoid blocking time in NetSuite is to create a Private event.
The following table shows how CloudExtend handles these discrepancies when syncing events:
NetSuite Reserve Time | NetSuite All-day | Busy/Free | All-day |
Yes | Yes | Busy | Yes |
Yes | No | Busy | No |
No | No | Free | Yes |
📝 Important Notes
When an event is marked as All-Day in Google Calendar, the corresponding NetSuite event is created from:
08:00 AM to 06:00 PMThis is because NetSuite does not allow events that truly span an entire day.
All NetSuite events that reserve time are treated as Busy in Google Calendar.
💡 To avoid blocking availability in NetSuite, create the event as Private.
Need Help?
If events or fields don’t appear as expected:
🔎 Search support.cloudextend.io
💬 Chat with Support (bottom-right widget)
📧 Email cloudextend-support@celigo.com
We’re happy to help you understand and optimize Calendar Autopilot syncing with ExtendSync Google.