All Collections
Excel For NetSuite Applications
CloudExtend Excel Data Management for NetSuite
FAQ
FAQ: CloudExtend Excel Data Management for NetSuite Add-In Issue for Macs
FAQ: CloudExtend Excel Data Management for NetSuite Add-In Issue for Macs

XLNS | Learn about an issue with all Microsoft Add-Ins that causes them to stop running when Excel loses focus

Updated over a week ago

Update | Jan 23, 2019
Microsoft has fixed this issue with version 16.2 (their December 2018 release). 

Although the issue is resolved we will retain this article. Details of the issue are below.
__________________________________________________________________

Microsoft is working to fix a bug affecting all add-ins that cause them to stop working if a user clicks off of Excel.

More information on the Microsoft bug is available here.

The issue is reproducible on the following versions of Excel for Mac
16.17
16.15

Meanwhile, the workaround is to ensure that Excel remains the app in focus, ie you should not click off Excel to any other app while operations are in process. If you do (or must) click off Excel the app will suspend operations and resume them when you return.

Did this answer your question?