Certain phone number formats are not able to be validated by NetSuite and are therefore rejected. In short, NetSuite allows any format for the main phone number field and requires specific formats for all others. Learn more below.

NetSuite has separate validations for web services (which CloudExtend uses) than the NetSuite UI (ie www.netsuite.com). In the NetSuite UI there is no validation. This means you may be able to add a phone number such as +639954130010 in the NetSuite UI but not via the CloudExtend App.

When adding a Contact record to NetSuite the following validations are performed to be consistent with NetSuite's own field level validations.

  • Main Phone | No validation requires as NetSuite itself does not perform any validations
  • Mobile | Must be entered in the following formats:999-999-9999, 1-999-999-9999, (999) 999-9999, 1(999) 999-9999 or 999-999-9999 ext 9999
  • Home Phone | Must be entered in the following formats:999-999-9999, 1-999-999-9999, (999) 999-9999, 1(999) 999-9999 or 999-999-9999 ext 9999
  • Office Phone | Must be entered in the following formats:999-999-9999, 1-999-999-9999, (999) 999-9999, 1(999) 999-9999 or 999-999-9999 ext 9999
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