Troubleshooting

What to do when something goes wrong.

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10 articles in this collection
Written by Support Team

There's no submit button and I can't add items or content

Keyboard covering the submit button and unable to scroll.
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Written by Support Team
Updated over a week ago

Why isn't my phone or device supported?

Android version not supported. iOS version not supported. Device not supported.
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Written by Support Team
Updated over a week ago

The app won't load on my Android device

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Written by Support Team
Updated over a week ago

After updating the app, I can't find my stuff. It seems like my items are missing.

Can't find items. Items missing after update.
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Written by Support Team
Updated over a week ago

Why do I have to log in every time I access the web app?

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Written by Support Team
Updated over a week ago

I can't take a photo.

Camera not working. Unable to take a picture. Black screen for camera.
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Written by Support Team
Updated over a week ago

The app suddenly closed, what do I do?

Crash. Abrubpt closure. App closed unexpectedly.
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Written by Support Team
Updated over a week ago

I have added photos of product labels, but nothing is happening. What's going on?

I took a picture of a product labels (nameplate) and nothing happened. Why? What do I do?
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Written by Support Team
Updated over a week ago

I have been waiting for my items... what is going on?

Where is my information? I submitted days ago. Signed up a week ago and my items are still coming soon. Items still processing.
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Written by Support Team
Updated over a week ago

I didn’t get back what I expected. Now what do I do?

Wrong information. Information is missing from my items. I got the wrong manual. Information not found
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Written by Support Team
Updated over a week ago