All our mobiles have a 2-year warranty!

What does the warranty cover?

The guarantee covers all technical failures of the product, without counting blows and oxidation by water. The warranty period can be extended if a warranty extension has been purchased when ordering at CertiDeal.

How to declare a problem?

To indicate a problem, you can go to your personal space in the "My orders" section. By clicking on the small arrow of your order, the "After-sales Service" button appears. You must follow the steps step by step to define the problem. The request will be created and we will contact you within a maximum period of 48 hours.

And then?

If the request has been validated, and the remote solutions do not solve the problem, we will open a guarantee procedure.

You will receive an email with instructions on how to return the product (address, packaging, reset, etc.)

We will contact you as soon as we receive the product at our facilities. You can follow the progress of your request in your personal space under "My orders".

Once we have received the package, the process can take between 5 to 10 business days to finalize the return request. During this period, we will diagnose the product and, depending on the case, we will proceed to a repair or a change.

If you have not contacted us yet, but would like to try the DFU restore procedure, to see if the problem can be resolved in this way and prevent you from sending us your mobile, see the article dedicated to restore procedures.