If the product you have is not the right one, you have different steps you can take depending on the reason for your dissatisfaction. Log in to your personal space and go to the "My orders" section. By clicking on the small arrow on the right side of your order, the After-sales Service button is displayed. Follow the steps step by step to define the problem you are experiencing and find a solution.

You can report the following types of issues:

If you have a problem or cannot make your request through your client account, you can contact us by email at gomo@certideal.com with the subject [Post-Sales Service Request] + the order reference.

Our products are guaranteed "satisfied or refunded" up to 21 days after delivery. During this period, you can request a refund of your order.

Beyond this date, we will apply the guarantee if you have a problem with your mobile smartphone, that is, repair or replacement of it.