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Questions about aesthetic conditions

L'équipe Certideal avatar
Written by L'équipe Certideal
Updated over a week ago

In the last phase of our certification process, each Certideal smartphone receives an aesthetic rating. This grade only takes into account the aesthetic differences between the devices: scratches on the case or on the screen... They all pass the same 30 verification points and you can be guaranteed that they are 100% functional.

For more details, here is a description of each aesthetic condition proposed by Certideal:

Premium

  • Screen: 100% guaranteed original from the manufacturer, impeccable quality (only 5% of our phones are Premium grade).

  • Case: May show barely visible micro-scratches (invisible from 20 cm). Original manufacturer part.

  • Battery: Premium battery for intensive use.

  • Device: Tested and guaranteed for 24 months, unlocked, 100% technically functional.

Excellent

  • Screen: 100% guaranteed original from the manufacturer. May have superficial micro-scratches, invisible when the screen is on.

  • Case: May show micro-scratches, visible from 20 cm. Original manufacturer part.

  • Battery: Standard battery for normal use.

  • Device: Tested and guaranteed for 24 months, unlocked, 100% technically functional.

Very good

  • Screen: Shows micro-scratches, invisible when the screen is on. Verified part.

  • Case: May show micro-scratches, visible from 20 cm. Verified part.

  • Battery: Standard battery for normal use.

  • Device: Tested and guaranteed for 24 months, unlocked, 100% technically functional.

Fair

  • Screen: Shows visible and slightly visible micro-scratches when the screen is on. Verified part.

  • Case: Visible scratches or dents. Verified part.

  • Battery: Standard battery for normal use.

  • Device: Tested and guaranteed for 24 months, unlocked, 100% technically functional.

The definition of our grades changed on 5/8/2025. To view the previous definition, you can read this article.

If upon receiving your device, you find that your product does not meet the definition of the aesthetic degree that you requested, we invite you to take photos of your device and send them to gomo@certideal.com. We will review your request and determine the response you will receive. If your request is legitimate, we will change the product or make compensation :)

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