You can track the progress of your order at any time in your personal space under the heading "My purchases". There you will find your order reference, consisting of 9 capital letters, and the status of your order.

There are several types of status:

Order validated: Your order has been taken into account by our teams. It is being prepared and has not yet been dispatched.

Purchase in progress: Your smartphone is on its way to you! We're getting it all dolled up and ready for the journey. Take-off imminent ...

Order processed: Your phone has been picked up by our carrier and is on its way to you. Just a little more patience, it'll be here soon!