In the event of an exchange or repair:

You must report the issue you are facing to our service department. It will be studied and the return will be opened afterward.

In the case of a return for refund:

The request for a refund must be made in writing within 21 days of receipt of the parcel. The returns procedure will be sent to you by e-mail.

Our teams are here to support you. We can be reached by e-mail at gomo@certideal.com, by telephone via certideal.com/rdv, and via online chat on certideal.com.