For all our Smartphones & MacBooks (excluding the new battery option):
A battery with at least 90% of its original capacity in Premium condition
A battery with at least 80% of its original capacity in Excellent condition
A battery with at least 80% of its original capacity in Very Good condition
A battery with at least 80% of its original capacity in Fair condition
For our iPads, the battery is always guaranteed to be at least 80% of its original capacity in all conditions.
What is the warranty on my device’s battery?
The battery of your device, whether new or not, is covered by our 24-month warranty. The warranty covers battery failures that occur without any action or damage from your side (for example: a phone that immediately shuts down, overheating, a swollen battery, etc.).
The warranty does not cover the remaining capacity of your battery, which will naturally decrease over time depending on usage.
If you selected the new battery option, you benefit from:
A brand-new battery with 100% of its capacity
The same 24-month warranty on the battery
Do you want to check your battery status?
If you ordered a model older than iPhone 8:
Go to Settings ⇒ Battery ⇒ Battery Health: it will show a value between 97% and 100%.
Setting up the device and synchronising data uses a lot of resources, so the iPhone automatically recalculates battery life. This does not mean the installed battery isn’t optimal. After configuration and first use, the figure stabilises.If you ordered a model iPhone X or newer:
With iOS 13 or earlier: go to Settings ⇒ Battery ⇒ Battery Health: it will display 98% or 100%.
With iOS 14 or later: Apple disabled the display of battery health if it was replaced outside an Apple Store (which is the case for your device). You will see a “Repair” message explaining that the iPhone cannot provide the battery capacity.
There are many programs available to check battery level. We recommend 3utools, available for Mac and PC at http://www.3u.com. Please note: iTunes must be installed on your computer beforehand.