We understand how frustrating it can be when a payment doesn’t go through - but don’t worry, it’s usually an easy fix!
Below you’ll find everything you need to know about payment methods, possible causes, and what to do next.
✅ Accepted Payment Methods
We aim to make the payment process as simple and secure as possible.
Currently, KetoGo.app accepts payments via:
Visa
Mastercard
PayPal
💡 All transactions are encrypted and processed through trusted, secure gateways to protect your information.
⚠️ Payment Declined? Here’s What to Check
🔍 For privacy and security reasons, we don’t have access to see the exact reason a payment was declined.
If your payment was declined, try the following quick steps before attempting again:
Check your card details - make sure your card number, expiration date, and CVC are entered correctly.
Confirm your card’s validity - ensure it hasn’t expired.
Verify your balance or limit - make sure sufficient funds are available for the purchase.
Enable online and international transactions - some banks automatically restrict these for security reasons.
If everything looks correct and your payment still doesn’t go through, we recommend:
1. Contacting your bank or card provider - they can confirm the cause and help authorize the transaction.
2. Trying an alternative payment method, such as another card or PayPal.
⏳ Pending Transactions
If you notice a pending charge in your account, it may be a preauthorization hold.
This is a temporary reservation of funds your bank places to verify the transaction.
These holds typically expire within 3–7 days, depending on your bank’s policies.
Once released, the funds will automatically return to your balance — no action needed on your part.
🕐 Preauthorizations are common for online purchases, they’re a sign your bank was checking for available funds.
Still Need Help?
If you’ve double-checked your payment details and still need assistance, our team is always happy to help.
Reach out to us at:
📧 hello@ketogo.app