If you were unable to find the answer to your question in our Help Desk, have any doubts or just need additional help, feel free to reach out to us!
Firstly, you can always contact us at support@certifiedketodiet.com
Also, our certified Nutritionist team is also available for you through the Chat Section. You can log in to your account here: https://app.certifiedketodiet.com
Finally, you can also reach our team by clicking on the chat icon at the bottom right corner of our HelpDesk. Here you can quickly find answers to your questions from Nutro, our AI assistant and from our knowledgeable support team.
💡When you reach out to us, please be as detailed about your request, as possible, so our team can help you right away.
Note that if you contact the support team by using a different email address you used to create your account, we might need to ask you to verify your account by asking questions related to your payment. We might need the following information:
If you used PayPal: your PayPal email address and a screenshot of the receipt.
If you used a bank card: the full name of the account holder and the last 4 digits of the card used.
Screenshot or a receipt of the charge.
The email address you used to sign up.