We’re stoked for you to begin this journey of leveling up your gym management game! Here’s what you can expect during the setup process.

By now, you’ve completed the Launch Funnel and received your login credentials from our team. Once you’re logged into your Chalk It Pro+ account, you’ll go through a few setup steps to tailor the platform to your gym’s needs.

We’ve built great templates and resources to help you succeed — but every gym is unique, and we want you involved in branding and customizing your content!

There are several steps ahead — no need to tackle them all at once! Take your time and refer back to this guide whenever needed.

If you run into any questions or issues, we’ve got you covered:

Setting up is just the first step toward running your gym like a pro. We’re here every step of the way to help you succeed.

To help not make this too overwhelming, we've created an Express Checklist so that you can get the satisfaction of "crossing off the list" as you go through the set-up! You can find that below:

Follow these simple steps to log in to your Chalk It Pro+ account:

Lets do this step first, because if you choose Option 2, it could take some time to complete. So the sooner, the better.

Below are two ways to get a phone number through your Chalk It Pro+ system.

Using a Chalk It Pro+ phone number allows for scalability and shared communication.

Unlike a personal cell or landline, your Chalk It Pro+ number can:

It’s a streamlined, professional solution built for growing gyms.

You may not be married to your old number or don't have one currently. If you don’t take any action right now, we’ll automatically assign you a new number within the Chalk It Pro+ system.

This lets you start calling and texting prospects right away.

If you’d like to move your existing number into Chalk It Pro+, you can do that too!

Don’t worry — we’ll give you a temporary number in the meantime so you can start using Chalk It Pro+ immediately.

In this step, you’ll add all staff members who will help manage your Chalk It Pro+ system.

Be sure to set each individual’s time zone when adding them.
This ensures accurate scheduling, communication, and automation.

✅ Use the same email that you use for your Google Business Profile

✅Every Facebook Business Profile is associated with a personal account. Sign in to your personal account to select your business.

✅Make sure Instagram is connected properly through Facebook in order to connect Instagram to Chalk It Pro+ through Facebook. You can reach out to Facebook if you're having trouble connecting the two accounts through Facebook.

You can find your business details in Settings → Business Profile.

Follow these steps to make sure your gym information is accurate and branded correctly:

Logo
Upload your gym logo. This will appear on branded emails and workflows.

Friendly & Legal Business Name

Email
Enter the email address where you’d like to receive notifications from Chalk It Pro+.

Phone
Add your business phone number. (You can update this later depending on your phone setup preferences.)

Branded Domain
➡️ Skip this field for now.

Business Website
Enter your main website URL.

Business Physical Address
Add your gym’s address.
You can also update your Time Zone and Language here.

Authorized Representative
This should be you — the gym owner or authorized account manager.

Business Information
Enter your legal business information here.

General
➡️ Skip these options.

Contact Deduplication Preferences
➡️ Skip these options.

Once you’ve completed all fields, continue to update your voicemail settings.

Please take a few minutes and watch this video on how to set-up your calendar availability for prospective clients for sessions like - No Sweat Intros or Consultations.

When you run promotions like Black Friday deals or Back to School specials, you can use custom subdomains for your funnels — giving leads a branded, professional URL to submit their info. Much cleaner than a Google Form!

Note: This option is only available after you’ve connected your Google Business Page.

To integrate a direct link to your Google review page (so members and drop-ins can leave reviews easily), follow these steps:

Once completed, you can capture the unique link to use in SMS messages or emails.

💡 When customers click this link, they’ll be taken directly to your Google Business page to leave a review — no extra steps needed!

Please watch this quick video on how to import all of your contacts and create Smart Lists for easy member management within Chalk It Pro+

We offer a few different support options depending on your question or concern:

Join our Chalk It Pro User Facebook Group — a space for gym owners and coaches to collaborate, share ideas, and get help with operational questions.

Here are some examples of great questions for the group:

💡 These types of discussions are perfect for this community forum! There's a search bar in the FB group where you can start in case the question has been asked already!

The quickest and easiest way to find answers is by visiting our comprehensive Help Center. Accessible directly from the "Tutorials/FAQs" section in your app's menu, our Help Center contains nearly 300 articles covering a wide range of topics, including:

If you can't find the answer you're looking for in the Help Center, or if you need to report a bug, request a new feature, or discuss a concern, you can reach our team through the following channels:

Our support inbox is monitored closely throughout the week and periodically on weekends. While response times may vary, we will address your inquiry as quickly as possible.

Some issues require more in-depth support than an email or chat conversation can provide. In these cases, we are happy to schedule a Zoom call to walk you through a solution. We can also create personalized video tutorials that you can reference anytime.

To help us resolve your issue efficiently, please include the following (if applicable) in your support request:

Your detailed information allows us to gather necessary data, investigate the problem thoroughly, and provide you with an effective solution.

Thank you for your patience and for being a part of the Chalk It Pro community. We are dedicated to helping you succeed.

Finish Onboarding

Chalk It Pro+ Overview