Your payment will be charged by Chanced Gold Coins.
● How will the payment appear on my statement?
The payment will be listed on your statement as Chanced Gold Coins.
● How quickly will my coins be credited to my account?
Coins are credited automatically to your account upon successfully charging your payment method. Sometimes transactions may go into a manual check by our payments team which can take a few moments.
● What should I do if I don’t receive my coins after a successful purchase?
Please contact our support team through the live chat immediately and we will be happy to help resolve this for you asap.
● How do I request a refund?
Refunds are only for customers that have NOT received their coins. If you haven’t received your coins we always suggest contacting our support team in the first instance. We have a very high rate of resolving purchase issues for our customers, in fact it is probably a 100% success rate and this is something we are very proud of.