(1) Which currency is used for purchases?
The currency used is United States Dollar (USD)
(2) Which payment methods are available to use for purchases?
We accept Visa, Mastercard, American Express, and Discover for purchases.
(3) How do I make a purchase?
In order to make a purchase you first need to complete your profile. You then need to
click “wallet” at the header and choose a selection of Gold Coin packages. Each Gold Coin package has the purchase price of each package clearly listed. Some of these packages will come with free promotions such as SC. Choose your coin package and you will be taken to a page where you can select your payment method. Click on the payment method to move to the next step. On this page simply follow the instructions of the payment flow and complete your transaction. The name of the card or bank account that you are using must match the name registered in your account. If successful, we will credit the coins to your account.
(4) Is there a playthrough requirement on purchases?
Yes, all Sweep Coins must be played through 3x in order to be eligible for redemption.
(5) How do I request a prize redemption?
Ensure you have the required minimum amount which is 100 SC in prize winnings and
navigate to the ‘Redemption’ button via the Wallet icon at the header. If your account is
verified for redemption you will proceed to the next stage where you will enter the
amount you wish to redeem and then proceed to redeem. Follow the steps to input your
account details and complete the request. Once we have processed your redemptions on
our end, please be aware that your preferred payment method may have its own
processing timeline.
(6) What is the name of the company who is charging my payment method?
Your payment will be charged by Chanced Gold Coins.
● How will the payment appear on my statement?
The payment will be listed on your statement as Chanced Gold Coins.
● How quickly will my coins be credited to my account?
Coins are credited automatically to your account upon successfully charging your payment method. Sometimes transactions may go into a manual check by our payments team which can take a few moments.
● What should I do if I don’t receive my coins after a successful purchase?
Please contact our support team through the live chat immediately and we will be happy to help resolve this for you asap.
● How do I request a refund?
Refunds are only for customers that have NOT received their coins. If you haven’t received your coins we always suggest contacting our support team in the first instance. We have a very high rate of resolving purchase issues for our customers, in fact it is probably a 100% success rate and this is something we are very proud of.
DISPUTES AND CHARGEBACKS
Chanced places the utmost priority on the safety, security and integrity of its systems and customer payment data.
We also take fraudulent chargebacks very seriously. Despite this we see that a small minority of customers may see a fraudulent chargeback attempt as a potential quick-win. Before you consider making a chargeback request we would like to make you fully aware that if and when your chargeback is proven to be fraudulent the case could be sent to your local law enforcement agency and you may be at risk of criminal proceedings. We fully investigate all chargebacks and the individuals who make them. Due to our confidence in our own systems and security, we will dispute 100% of all chargebacks issued against Chanced Full evidence will be supplied to both our payment processors plus the customers card issuer and if necessary, law enforcement agencies as it is a criminal offense to submit a fraudulent chargeback. This may result in the issuer of the fraudulent chargeback facing criminal charges and having convictions placed on their record. Customers found to be issuing fraudulent chargebacks will be reported to the main US credit agencies and this could result in:
1. Negative credit rating changes
2. Inability to apply for mortgages
3. Inability to apply for loans
4. Inability to apply for credit cards
5. Inability to open bank accounts
6. Potential closing of existing bank account.
In all cases we would immediately suspend or permanently close the customer account if a chargeback was raised in order to protect the security of our payment systems. This would result in the chargeback issuer being unable to play under their account and under any account they attempt to create which is found by our fraud detection systems to be the same or similar.