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Why did my identity verification fail?
Why did my identity verification fail?
S
Written by Support
Updated over a year ago

Here are some common reasons for your verification could have been rejected:

1) You already have a verified account on our platform. Kindly note that you're only allowed to have one account.

2) You took a picture of a screen containing your ID. In order to successfully be verified on our platform you must have take a picture of your physical ID card.

3) Your picture was taken in poor lighting or you had something obstructing your face such as sunglasses, or a hat.


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