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Payment Rejected By The Fraud Department
Payment Rejected By The Fraud Department
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Written by Support
Updated over a year ago

Unfortunately, sometimes payment processors can be finnicky. Here are some steps you can take to prevent this from happening again:

Wait Period: Allow several minutes, hours, or even a full day before attempting another purchase. This can give the system time to process previous transactions and prevent potential issues.

VPN/Proxies: Disconnect from any VPN or proxies that you may be using. These can sometimes interfere with the payment process and lead to rejections.

Bundle Package: Consider trying a smaller bundle package. Occasionally, smaller transactions are processed more smoothly and are less likely to encounter rejection.

Jurisdiction: Ensure that you are from a permitted jurisdiction.

Card Type: Avoid using a Discover card.

Multiple Cards: Avoid using multiple cards in quick succession as it may trigger our payment processors anti fraud system.

Please note that rejections are sometimes initiated by our payment processor, Paysafe, and not directly by us. We strive to provide a smooth and seamless purchasing experience, and these steps are intended to help minimize any potential disruptions.

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