This article explains how customers can accumulate and redeem points for in-store purchases, enhancing customer engagement both online and at physical store locations.
Implementing Loloyal Loyalty with Shopify POS:
Initial Setup: Ensure you have both Loloyal Loyalty and Shopify POS installed on your iOS or Android device.
Activation Process:
Open Shopify POS on your mobile device.
From the POS home screen, select the App option.
Choose Loloyal from the list of apps.
Once set up, a Loloyal Loyalty title will appear in the apps section.
Configuring In-Store Points Redemption:
Reward Options: You can offer two types of rewards in-store: a fixed amount or a percentage off.
Setting up Rewards:
Access the Loloyal Loyalty dashboard, navigate to the Points program, and find the 'Ways to Redeem' section.
Add rewards specific to Shopify POS.
These rewards will be visible through the POS app or Loloyal online, only to the merchant.
Earning Points Through In-Store POS Orders:
Customers earn points on in-store purchases.
To attribute points, add the customer to their profile on the POS system during checkout.
Customers will be notified via email about their earned points.
Spending Points in In-Store POS Orders:
When checking out in-store, adding a customer to the cart will display their points balance.
To redeem points, choose an appropriate reward during checkout.
Frequently Asked Questions:
Redeeming Online Rewards In-Store: In-store, only POS-specific rewards can be redeemed. Other rewards remain online-exclusive.
Visibility of Rewards in POS App: Only POS-specific rewards are available in the Shopify POS app.
Tracking Points Redemption: POS orders will show a discount line item indicating point usage. The customer's profile will detail the redemption under the activity section.
Refunding Points: If a discount is removed, or the customer is cleared from the cart, points are automatically refunded.
Correct Customer Profile: Ensure the correct customer profile is used, especially if a customer has multiple emails.
This system creates a cohesive experience for customers, allowing them to engage with your brand seamlessly, whether shopping online or at a physical location.