Skip to main content
All CollectionsNonprofit FAQs
Receiving funds donated through the Charity Navigator Giving Basket
Receiving funds donated through the Charity Navigator Giving Basket
Updated this week
  • Why did my organization receive donations via the Giving Basket?

    • Like approximately 1.7 million other 501(c)(3) public charities listed on Charity Navigator, your organization is able to receive donations via the Giving Basket because it (1) is classified as an eligible IRS Foundation type, (2) is in good standing with the IRS and relevant state authorities (3) is not a private foundation, and (4) does not have a Giving Not Recommended alert.

      If, for whatever reason, you prefer not to receive funds through the Giving Basket, please let us know by emailing info@charitynavigator.org, and we’ll disable the donate button on your organization’s profile.

  • How long does it take to receive donations made through the Giving Basket?

    • There are two forms of disbursement: via mailed paper checks and as a direct deposit.

      • Paper checks are mailed once a month within 30 days of the close of the given month. For example, a nonprofit with donations made in March will be mailed a check before the end of April.

      • Alternatively, and only for Give Lively member nonprofits, with a Stripe account in good standing, direct deposit can be used to transfer most donations (except those made via PayPal ), also within 30 days of the close of the given month. Give Lively members ( learn how to apply here ), additionally benefit from full and free access to all of the powerful and practical products included in the Give Lively fundraising platform, complete with Digital Fundraising, Event Fundraising and Peer-Based Fundraising solutions.

        You can read more about the Giving Basket disubursement here.

  • How do I download data for my organization's Giving Basket donations?

    • Giving Basket donor data can be downloaded as a CSV file (a plain text “comma-separated values” file) from the secure portal.

      To do this:

      • If you are not a Give Lively member, log in here. If your nonprofit already has an account, but you do not have access and would like to be added as a user, ask a current admin user to log in to the Reports Portal and add additional Reports Portal users (see "How do I add or delete users of the Giving Basket donor portal? below).

      • If you are a Give Lively member, go to your Give Lively Nonprofit Admin Portal dashboard and click on “Data Reports” in the left-hand navigation bar. If you do not have access and would like to be added as a Nonprofit Admin Portal user on behalf of your nonprofit, contact a current admin user and request to be added as a new user.

      • In both cases, click on the “Line Items (Giving Basket)” link in the left-hand navigation bar.

      • Click on the “Download CSV” button just above the table of charges.

  • When will my Giving Basket data be available?

    • Giving Basket donor and donation data is available in a secure Reports Portal, powered by Give Lively. Initial information is posted soon after each donation. Additional information will be added after the disbursement has been successfully initiated.

      The Reports Portal is also where you can track disbursement when that information becomes available. The on-screen 'Line Items (Giving Basket)' report in the portal includes two columns that describe “Disbursement Method” (“check”, “transfer” or “not yet disbursed”) and “Payment Status” (“succeeded”, “pending” or “failed”), and let you know what to look for and when to start looking for it. This information, along with other more detailed donor, payment, and disbursement data, is also available in the CSV download.

      Additionally for Give Lively members, Stripe provides limited data once a Stripe transfer has been initiated. This includes the amount of the transfer, any subtracted fees and both the “Account” and “Transfer” IDs. Learn more about what you can see in Stripe. To keep nonprofits up to date on the donations received through the Giving Basket, we send an email transfer notification the first time (and only the first time) a Stripe Transfer is initiated.

      IMPORTANT NOTE: Access to data will almost always precede access to donated funds, though there are many variables, including the date of the donation, payment method and type of disbursement. Please keep in mind the standard timelines for disbursement (see "How long does it take to receive donations made through the Giving Basket?" above).

  • Does my organization need to send the donors a receipt for tax purposes?

    • Give Lively issues receipts to donors with all the necessary tax information. There is no need for you to do so. That said, we strongly encourage organizations to reach out to donors to thank them for their gifts and steward a relationship with them and their giving.

  • What if my organization doesn't want to receive donations through Charity Navigator?

    • If for whatever reason, you prefer not to receive funds through the Giving Basket, please let us know by emailing info@charitynavigator.org, and we’ll disable the donate button on your organization’s profile.

  • Is my organization paying extra for appearing in or receiving contributions through the Giving basket?

  • What does the value of the check my organization receives represent?

    • If you are not a Give Lively member, the check is for the net value of one or more recent contributions directed to your organization via the Giving Basket, powered by Give Lively. It’s a lump sum, minus third-party payment and check processing fees, and can be used for general purposes. Importantly, there are no other conditions attached to these funds, and the donors have already received tax acknowledgments. Data about donations disbursed via check is available in a secure Reports Portal.

      If you are a Give Lively member, the check is for the net value of one or more recent contributions directed to your organization via the Giving Basket. This is only for donations received via PaypPal and Give Lively Members without a Stripe account in good standing at the start of the month during which the donation was made. Checks are for a lump sum minus third-party payment and check processing fees. All other Giving Basket donations are disbursed monthly from the Give Lively Foundation to you through Stripe. Other donations made through your regular Give Lively fundraising pages (both Stripe and PayPal) are direct-deposited to you as usual Once again, there are no conditions attached to these funds, and donors have already received tax acknowledgements. Data about donations disbursed via check is available in a secure Reports Portal. To learn how to access your “Checks” data report, see "How can my organization learn who made Giving Basket Donations?" below.

      Remember: As well as the payment promising fees, there is a check processing fee per monthly check. This is subtracted from the lump-sum check and applied proportionally across all donations included in the check (see the “Fractional Disbursement Fee” column in your CSV export of donor data). At present, it is not eligible to be covered by donors. See the third-party processing fees involved in receiving donations through the Giving Basket here.

  • What does the value of the direct deposit my organization receives represent?

    • As a Give Lively member, you may receive monthly direct deposits from the Give Lively Foundation for the net value of one or more recent contributions directed to your organization via the Giving Basket. This will only be the case if your nonprofit began the month in which it received Giving Basket donations (except via PayPal) as Give Lively member with a Stripe account in good standing. The transfer is a lump sum, minus third-party payment processing fees, and can be used for general purposes. Importantly, there are no other conditions attached to these funds, and the donors have already received tax acknowledgements.

      Notably, Give Lively utilizes a “Stripe Transfer” to send batches of funds generated by Giving Basket donations. This is different from the “Stripe Direct Charge” typically used when disbursing individual donations generated from Give Lively fundraising pages. Learn more about how Giving Basket transfers are logged by Stripe. Donation data about contributions disbursed tripe Transfers is available in a secure Reports Portal.

      To keep you up to date on the donations you receive through the Giving Basket, we send an email transfer notification the first time (and only the first time) a Stripe Transfer is initiated.

  • Why is the check not for the full value of the donations received?

    • The lump-sum check is for the net value of one or more recent contributions directed to your organization via the Giving Basket. This means the check amount includes the donations received through the Giving Basket minus the following:

      • third-party payment processing fees deducted by Stripe and/or PayPal ( if not covered by donor ), as detailed in the Giving Basket donor data

      • a check processing fee per monthly check.

      Ready for direct deposits, not checks? See "How can my organization receive future payments via automatic direct deposit, not a check?" below.

  • How does my organization access Giving Basket donor data in the secure portal powered by Give Lively?

    • Giving Basket donor data is available through a secure portal and reports powered by Give Lively. There are two ways to access the data, depending on whether you are a Give Lively member.

      If you are a Give Lively member: Details about the contributions directed to your nonprofit via the Giving Basket are available within the Give Lively Nonprofit Admin Portal. (This is the back-end management system where Give Lively members customize and oversee their use of Give Lively technology.) Once you are logged in, click on “Line Items (Giving Basket)”, “Checks” or “Transfers” listed under “Data Reports” in the left-hand navigation.

      If you would like to be added as a Nonprofit Admin Portal user on behalf of your nonprofit, contact a current admin user and request to be added as a new user.

      If your nonprofit already has claimed your nonprofit's account using the claim code, you can be added as a user. Ask a current admin user to log in to the Reports Portal and add additional Reports Portal users.

  • Why is the check/transfer from the Give Lively Foundation?

    • The Give Lively Foundation, is a 501(c)(3) tax-exempt organization (tax ID 81-0693451) established in 2016 that serves the public by facilitating charitable gifts to nonprofits across the United States, including donation disbursement for platforms like the Giving Basket. The Give Lively Foundation works in tandem with Give Lively LLC, a tech company that builds practical and easy-to-use fundraising solutions that are free for nonprofits and intuitive for donors. Charity Navigator embraced Give Lively’s secure and intuitive platform to power the Giving Basket.

  • How did you get my contact information? How can I change/update it?

    • When a contribution to your nonprofit is received through the Giving Basket, we also collect and address through IRS databases. It is the address to which a check is mailed, if that is the form of donation disbursement.

      If you wish to update the contact/postal details on record for your nonprofit, check the information registered with the IRS using its Tax Exempt Organization Search Tool. Register any corrections directly with the IRS, especially a change of address.

  • How can my organization receive future payments via automatic direct deposit, not a check?

    • Apply for free Give Lively membership and, if approved, you’ll receive most future donations through monthly direct deposits via Stripe (see "What does the value of the direct deposit my organization receives represent?" above). You must therefore connect an active Stripe account to Give Lively. All direct deposits are made via a Stripe Transfer and take 2-7 business days from the time each transfer is initiated. Importantly, Give Lively membership also provides full and free access to all of their digital fundraising products.

      How to apply
      If you already have a Reports Portal account with Give Lively:
      Log in here. At the top of the left-hand menu, under “Give Lively Membership,” click “Ready for direct deposit, not checks? Learn more.”
      Scroll down to the application (though the information above it is useful too!) and follow the instructions.

      If you do NOT have a Reports Portal account:
      Go to https://www.givelively.org/apply-for-membership to get started.

      IMPORTANT: Give Lively personally reviews all applications. Although filling out the application is a quick process, the usual review period is 5-7 business days from the moment you connect your Stripe account to Give Lively.

  • How can my organization learn who made Giving Basket donations?

    • Details about the lump sums are available via a secure portal, also powered by Give Lively. The portal includes data like the donors’ first and last names (when not anonymous), the donation dates, amounts and frequencies, and more.

      For free and instant access to the data:

      • If you are not a Give Lively member, log in here. If you have not already done so, claim your nonprofit’s account using the claim code (sent via letter) you received from Give Lively. You do not need to remember your claim code; once you use it, you can forget it. If your nonprofit already has an account and you would like to be added as a user, learn how a current admin user can add additional Report Portal users here.

      • If you are a Give Lively member, details about the contributions directed to your nonprofit via the Giving Basket are available within the Give Lively Nonprofit Admin Portal. (This is the back-end management system where Give Lively members customize and oversee their use of Give Lively technology.) Once you are logged in, click on "Line Items (Giving Basket)", "Checks" or "Transfers" listed under "Data Reports" in the left-hand navigation.

  • What if my organization loses the claim code to access the donor portal?

    • Until you register for access to Giving Basket donor data, you will receive a claim code with every lump-sum check mailed to you. It will be the same claim code for six months from the time the first check is sent. After every six-month period, that code will expire and a new code will be issued. You will stop receiving codes once you have registered and you will not need to remember it; once you use your claim code, you can forget it.

      If you are unable to log in and access Giving Basket donor data, contact Give Lively support.

  • What information is available in the donor data?

    • Giving Basket donor data is available through a secure portal powered by Give Lively (see "How does my organization access Giving Basket donor data in the secure portal powered by Give Lively?" above. It includes details about the lump-sum payments (made by check or by Stripe transfer) generated by Giving Basket donations.

      Through the Giving Basket, a donor may make one or more contributions at the same time (in one single “order”). In the case of multiple donations, they may all be to your nonprofit or to several nonprofits. When a donor makes multiple contributions, even if they are all to your nonprofit, each donation is catalogued as a separate line item in the larger order. (Your donor data reports will always only show donations/line items benefitting your nonprofit, never those of other nonprofits, even if they were made in the same order.)

      Line items display donation amount, and frequency; and whether there is a dedication. Line Items also indicate financial information such as the gross amount a donor contributed, payment processor transaction fees and any refunds that may have been applied.

      There are two levels of data:

      • an on-screen report with limited information

      • a comprehensive CSV file (a plain text “comma-separated values” file) that can be downloaded from the portal (see "How do I download data for my organization's Giving Basket donations?" above).

  • Are donors able to give in honor/memory of someone?

    • Yes. In the Giving Basket, the donation form allows users to “Donate in honor or memory of a loved one.” By clicking on the plus sign, users open a box with options to donate “In Honor Of” or “In Memory Of” someone and a field for the “Dedicatee’s name”. There's also an optional field for a “Recipient email” address if donors wish to share word of the donation with another party. The recipient’s email identifies the donor but does not specify the amount of the gift.

  • Can donors give anonymously and are they truly anonymous?

    • Yes, donors can give anonymously. On every “Make Your Donation” form in the Giving Basket, donors can choose which details to share with the nonprofit(s) to which they are donating: their name, email address and/or mailing address. While this blocks nonprofits from receiving any information donors choose to keep anonymous, these details must be provided on the donation form, and both Charity Navigator and Give Lively will retain them in order to run the Giving Basket.

  • What are the third-party processing fees involved in using the Giving Basket?

    • Charity Navigator charges no administrative fees and Give Lively’s fundraising technology is free for nonprofits. However, there are fees charged by the third-party services used to process and disburse each donation.

      The figures are based on special nonprofit rates offered by Stripe and PayPal, the primary payment processors. All nonprofits receiving donations via the Giving Basket automatically benefit from these special rates through Give Lively. Standard rates are slightly different.

      Again, these fees do not go to Charity Navigator or Give Lively. They are automatically deducted from each donation by the third-party payment processors. That said, depending on the payment method, donors may have the option of covering some processing fees (as an additional tax-deductible gift) during the Giving Basket checkout. Note that, at present, donors are not able to cover the check processing fee.

  • How is the third-party processing fee distributed when donors have a cart with multiple donations?

    • The processing fee is proportional to each donation amount in the Giving Basket. There is also a check processing fee when funds are disbursed to nonprofits via check. The fee is subtracted from the lump-sum check, applied proportionally across all donations included in the check. See third-party processing fees involved in receiving donations through the giving basket here.

  • Can donors cover the payment processing fees?

    • In most cases, yes. At present, this is possible (as an additional tax-deductible gift) when donors pay by bank/ACH transfer, credit/debit card and PayPal. On the “Choose a Payment Method” page of the Giving Basket donation form, donors are advised that “You will have the opportunity to cover the payment processing fees on the next screen.” Once a payment method is selected (“Credit Card” or “Bank Account” or “PayPal”), the form displays a check box where donors may elect to “Add [fee amount] to cover payment processing fees so that the nonprofits in your basket will receive the full donation.” Note that, at present, donors are not able to cover the check processing fee.

  • How can my organization manage refunds/donations?

    • For all questions about donations, including refunds, cancellations and changes, contact Giving Basket support at givingbasket@charitynavigator.org. Please note that refunds, if possible, can only be issued during the same calendar month of the completed transaction.

  • How do I add or delete users of the Giving Basket donor data portal?

    • All nonprofits receiving donations through the Giving Basket have access to a secure donor data portal called the Reports Portal. This is true of both Give Lively member nonprofits and nonprofits that are not Give Lively members.

      Any nonprofit can manage who has access to this data. The first person to establish access can add new users. Importantly, all approved users gain full admin access to the portal, including the ability to add and remove users.

      If you are a Give Lively member:

      New users may be added or deleted from the full Nonprofit Admit Portal, which includes access to the Reports Portal. Here is how to do that.

      If you are not a Give Lively member:

      A current Admin user can see current portal users and pending invitations, as well as add additional Report Portal users.

      We recommend regular review of the current users. This will allow you to add new users if you have new team members, to ensure fellow account administrators have confirmed their email addresses and, more importantly, to delete users who have moved on to other positions or jobs.

  • What is Give Lively and how is it related to Charity Navigator?

    • Give Lively powers Charity Navigator’s Giving Basket. Give Lively is a tech company that builds practical and easy-to-use fundraising solutions that are free for nonprofits and intuitive for donors. Recognizing this, Charity Navigator asked Give Lively to turn its secure and intuitive platform to the advantage of the Giving Basket.

  • What do Charity Navigator and Give Lively do with donor data?

  • How do nonprofits benefit from Give Lively powering the Giving Basket?

    • Some of the benefits that nonprofits receive from Charity Navigator’s partnership with Give Lively include:

      • low payment processing fees especially for donations made via ACH/bank transfers

      • $1 (minimum) to $100,000 (maximum) for a single donation, and up $999,999.99 for one cart (containing multiple donations)

      • streamlined, one click payments using digital wallets like Apple Pay and Google Pay

      • an intuitively designed donation interface, built by and for donors

      • options for donors to give anonymously by withholding name, email and/or address from nonprofits

      • donation dedications in honor or in memory of another (with notifications, if desired)

      • reliable, speedy disbursement

      • secure, anytime access to donor and donation data

      • seamless integration between the Giving Basket data and Give Lively’s fundraising software

      • purposeful and careful attention to data privacy and security



Did this answer your question?