Website Login/Sign in problems | Charity Navigator Help Center

When I try to sign in, the page just refreshes and doesn't show an error.
- This problem occurs if cookies are not enabled or set to "allowed" in your browser. For instructions on how to change this setting, visit the Help section provided by the specific browser that you're using. After you set cookies to "allowed" for charitynavigator.org, then try signing in again.
  
  If you still cannot log in, try clearing your cache and deleting your cookies. See your specific browser for access to these tools. See below for additional troubleshooting.
I'm getting an "Invalid email address" error.
- If you're getting an "Invalid email address" error, you may be accidentally putting an extra space at the beginning or end of the email address field.
  
  Please make sure you enter your email address with no extra spaces.
  Sometimes this happens if you copy and paste your email address from another location. If you've copied and pasted your email address into this field, please type it in and try again.
What are cookies, and how can I enable them?
- A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. You'll need to have cookies enabled in order to use advanced site features like "My Charities". Visit the Help section of your specific browser for instructions on how to enable/allow cookies.
I still can't sign in. I've checked that cookies are enabled, I've cleared my cookies, and I'm using a supported browser.
- If you have your browser's privacy settings set to "high" you may be unable to access our site. To resolve this problem, please add charitynavigator.org to your browser's list of allowed sites. See your browser's Help section for how to access/add allowed sites.
  
  If you're accessing Charity Navigator from behind a firewall, proxy, or anti-virus program, temporarily disable the program and try logging in. If disabling this program resolves the problem, we suggest consulting the program's online support center for assistance on how to configure it in a way that will still allow you to access our site.
  
  Note: if you're using a work computer, the problem may be related to your computer's corporate security settings. We suggest asking your system administrator for assistance.
  
  If you continue to have problems logging in, please contact us.