How can I stay up to date on my rating?
The best way to stay abreast of changes to your rating is to create an account in the Nonprofit Portal. There you will find more details about your nonprofit’s scoring and how you can improve your rating.
Each nonprofit can have more than one representative. Each representative will see the same information when they log in with their own credentials.
How can my organization receive and/or improve our rating?
Accountability & Finance beacon: This beacon is based on the IRS Form 990. We strongly encourage you to thoroughly review your 990 before filing it with the IRS to ensure it is completely accurate. We also suggest that you electronically file the Form 990 with the IRS each year and on time.
We receive all new and amended Form 990 data directly from the IRS.
Impact & Measurement beacon: To see if you are eligible to submit data for Impact, or to submit updated data, log in to the Nonprofit Portal and click on Impact & Measurement. Please note that submitting data does not guarantee an improved score. See our Rating Methodology Guide for details on how we evaluate data.
Culture & Community beacon: Nonprofits can receive a Culture & Community score if they have completed Constituent Feedback / "How We Listen (HWL)".
In the Nonprofit Portal, click on Culture & Community. From there, you will be able to choose the constituent feedback assessment. There will be a series of questions where you will answer by choosing the appropriate check marks. Be sure to choose the Submit button at the bottom once finished. There is also an option to save and come back later if you are not ready to submit.
Leadership & Adaptability beacon: Nonprofits can submit their responses for this rating directly to Charity Navigator through the Nonprofit Portal.
Charity Navigator measures a nonprofit’s strategy, leadership, and adaptability metrics. Nonprofits that complete the entire questionnaire on the Charity Navigator Nonprofit Portal are scored on a scale of 0-100 based on their responses. At this time, we do not evaluate the quality of responses or the grammar of their responses.
Can my nonprofit have an official representative to manage our page?
Each nonprofit’s official representative is able to sign up for Nonprofit Portal access. They can edit basic information, such as address and mission, to be shown on their rating page on our site.
If you are not yet an official representative, visit your charity's rating page on charitynavigator.org. Click the Is This your Nonprofit? link to create a representative account for portal access.