I'm on the Startup plan paying per user, how will I be billed for adding/removing users to the organization?

How do I find past invoices?

How will I get notified of new bills?

Who can view and manage billing?

What happens if my payment fails?

Do you have monthly and yearly billing options?

What payment options do you support? Credit Card? Invoicing?

What payment processor do you use?

## I'm on the Startup plan paying per user, how will I be billed for adding/removing users to the organization?

For each member added, we'll only charge you for the time they were part of the organization. We will also send you an email confirming this.

For each member removed, we'll only charge you for the time they were part of the organization. The time they were not part of the organization will be applied as a credit to the amount due in your next billing cycle. We will also send you an email confirming this.

Still a bit confused? Here's an example which can help illustrated the prorations for adding or removing a user:

### Adding users on our Startup Plan

Suppose you're on the monthly Startup plan paying \$9 per user per month. 5 days into your billing period, you add a new user, and there are 26 remaining days in the month. Since the daily cost of each user is \$9/31, we'll make a one-time charge of

``(\$9/31) * 26 = \$7.55``

when your next monthly billing cycle rolls around.

Suppose you're on the annual Startup plan paying \$8 per user per month. 65 days into your billing period, you add a new user, and there are 300 remaining days in the billing cycle. Since the daily cost of each user is (\$8 * 12)/365, we'll make a one-time charge of

``((\$8 * 12) / 365) * 300 = \$78.90``

during the nearest one-month cadence of your billing date. For instance, if you paid Jun 1, 2021 for a yearly plan and then added team members 65 days later (Aug 5, 2021), we'll make a one-time prorated charge on Sep 1, 2021.

### Removing users on our Startup Plan

If you remove enough users to reach our free tier (4 users or less), your next invoice should be \$0. We will store any credit you've accumulated and apply them automatically next time you have an invoice greater than \$0. Keep in mind, we do not offer refunds.

Suppose you're on the monthly Startup plan paying \$9 per user per month. 5 days into your billing period, you remove a user, and there are 26 remaining days in the month. Since the daily cost of each user is \$9/31, we'll make a one-time credit of

``(\$9/31) * 26 = \$7.55``

to your next monthly billing cycle.

Suppose you're on the annual Startup plan paying \$8 per user per month. 65 days into your billing period, you remove a user, and there are 300 remaining days in the month. Since the daily cost of each user is \$(8 * 12)/365, we'll make a one-time credit of

``((\$8 * 12) / 365) * 300 = \$78.90``

to your next annual billing cycle.

## How do I find past invoices?

You can see all your invoices, including upcoming invoice, in Settings > Billing.

## How will I get notified of new bills?

We automatically send a billing email at the time of renewal to the first org admin on the account. Need a different billing contact, please reach out to support@workpatterns.com, and we'll update it for you.

## Who can view and manage billing?

Only organization administrators can view and manage account and billing. The first user to create an organization is automatically assigned as the org admin. You can add or remove org admins in Settings > User Management:

## What happens if my payment fails?

We'll notify you by email after each failed attempt. You and your coworkers will still have access to all your workspaces, discussion topics and action items.

## Do you have monthly and yearly billing options?

Yes! Monthly plans are \$9/user/month. Annual plans are \$8/user/month. You can see all plans and features here: Pricing Page. If you're looking for enterprise plans or want to discuss custom pricing, contact us at support@workpatterns.com.

## What payment options do you support? Credit Card? Invoicing?

We currently support payment by credit card only. If you're interested in payment by invoice, please contact support@workpatterns.com.

## What payment processor do you use?

We do not process your credit card information directly. Instead, we use Stripe as our payment processor. It's the same payment processor used by Amazon, Target, Salesforce, and many other software companies.