Two-step refund for an order processed by the app.
Refund has to be performed on Shopify & payment gateway (e.g. PayPal, Stripe) respectively. The Shopify & payment gateway platforms are decoupled for the refund action.
Step 1: Refund in Shopify
In Shopify Orders, locate the order to refund.
Click the Refund button to process the refund as usual.
Step 2: Refund in payment gateway (e.g. PayPal, Stripe)
Refund in PayPal
1. Log into your PayPal business account.
2. Copy itc_invoice_id or itc_gateway_txn_id from Shopify order additional details & search in PayPal
3. Refund the same amount as Shopify order refund
Refund in Payment Gateway (e.g. Stripe)
1. Log into your payment gateway platform
2. Copy itc_order_id or itc_gateway_txn_id from Shopify order additional details & search in payment gateway
3. Refund the transaction
For an order with post-upsell:
4. Copy itc_postupsell_order_id or itc_postupsell_gateway_txn_id from Shopify order additional details & search in payment gateway
5. Refund the transaction