Earnings:
"What's that timer at the top of the screen?"
This timer shows when your paid viewing minutes will be restored. They are needed to earn money in the app 💸
Your paid viewing minutes are restored every 6 hours at 25% of the amount in your account. It takes 24 hours to fully restore your paid viewing minutes.
"Why do my earnings decrease and then increase?"
In one of the Cheelee updates, a “wave” coefficient of paid viewing minutes was introduced 🌊
Income fluctuates in a wave-like manner depending on the viewing minutes spent — it grows or decreases. More coefficient info is here: https://t.me/Cheelee_EN/1173
"My balance is decreasing"
In Cheelee, you earn LEE tokens. Your wallet displays your income depending on the LEE token exchange rate to the dollar. This makes tracking easier 😊 If the rate changes, the dollar amount in your balance may go up or down.
Extra Earnings:
"Where is the lootbox I bought?"
Lootboxes are opened automatically when purchased, and the reward is immediately credited to the internal wallet in LEE tokens. To check your accrual history:
On Android: Go to the "Earn" section
On iOS: Go to the "Play" section
Then, tap “Wallet” on the top panel and select LEE.
"Why did I get so few LEE in the lootbox?"
The amount of LEE from a lootbox can vary — it might be less or more than the box’s value. The rarer the lootbox, the greater the potential reward. It’s all about luck! 🍀
Tokens Withdawal:
"I sold LEE, but they didn't arrive to my card"
For now, the function of selling LEE to a card is only available in these currencies:
KZT (Kazakhstan), NGN (Nigeria), IDR (Indonesia), PKR (Pakistan), TRY (Turkey), THB (Thailand), PHP (the Philippines), XOF (Côte d'Ivoire, Senegal, Mali, Benin, Togo, Burkina Faso), INR (India), BRL (Brazil).
We are working on adding more currencies and countries to make withdrawals easier 🛠
If you sold tokens to a bank card in another country, this transaction will be canceled and the tokens will return to your in-app wallet within 72 hours.
And remember, you can always withdraw tokens to your card through an exchange.
Glasses and Their Purchase:
"Purchase of glasses is cancelled"
If you can't pay for glasses, then the possible reason is:
The receipt is not attached or attached late
The incorrect amount was paid (more, less, or in parts)
Internet problems during payment
An error on the payment provider's side
If the money is gone and the glasses are not purchased, or the possible reason is not specified, contact support — we will help you!
"Can I buy another pair of glasses to earn more?"
Yes, of course! Because now LIFETIME is spent separately for all glasses 😎 Only the currently used glasses will break. The rest in the inventory will not lose their LIFETIME.
"What is the purchase limit?"
If you've tried to purchase glasses unsuccessfully too many times, you've reached the purchase limit. It resets every 24 hours, so you can try again after that.
Make sure to attach a valid payment receipt and pay the correct amount when buying 👓
Account restrictions:
"Why was my account suspended?"
We are sorry you’re dealing with this 😥 For security reasons, we cannot disclose the exact reason for account suspension.
However, here are some common causes for account restrictions:
fraudulent activity
attempts to bypass the platform rules for benefits
excessive login attempts
using multiple accounts and devices
For more details, check out this article:
"How to lift a suspension?"
Reach out to support, please — our team will review your account for any violations. If no issues are found, the suspension will be lifted and access restored 🫂
If support has already informed you that lifting the suspension is impossible, unfortunately, the restrictions will remain.
Other:
"Is Cheelee a scam?"
We are sorry that you have such an opinion about us 😔 The Cheelee team values its users and works hard every day to improve the app. Fraud is strictly against our company’s policy.
We are chosen by over 14 million users worldwide. They trust us, earn, and withdraw funds daily.
Feel free to join our communities to connect with other users and discover their opinions 🫶