Depending on your country and chosen courier, delivery times can vary. Please keep this in mind before contacting our team.
Once your return is received by our warehouse, you will receive a confirmation email.
Please note that it may take up to 7 days for your return to be processed once it has been received by the warehouse. It can then take an additional 5 days for your refund to appear in your account.
Be aware that during sales periods, these timeframes may change.
If you haven't received a confirmation email after 10 working days, please contact our Customer Service Team with the following information:
Your order number.
Your name and email address.
The tracking number.
We will work to resolve your query as quickly and efficiently as possible.