Guesty integration

This is a quick guide to help you connecting your Guesty account to Chekin and configurate your Chekin account properly.

Updated over a week ago


  1. Registration in Chekin and connection

  2. Login and setup of your Chekin account

  3. End of trial period: how to subscribe

  4. How to disconnect from Chekin

  5. How to get support from Chekin Team

  6. FAQs


In order to sync Chekin and Guesty we would need you to provide us with the Integration Token. How can you find this code? You have to follow these steps:

  1. Enter the Guesty admin account.

  2. Go to Marketplace>Chekin

  3. Click on the right side on Connect

  4. A popup will appear with an Integration Token

  5. Copy the Integration Token

Once you have copied the token you have to do the following:

1 - Visit Chekin registration page and select the type of accommodations you have in your Guesty account:

2 - After this, select the number of accommodations or rooms you manage via Guesty.

3 - You will be asked if you use any PMS or Channel Manager, select Guesty and click on CONTINUE.

4 - Paste the Integration token in the corresponding field and then click on “CONNECT WITH GUESTY".

Login and setup of your Chekin account

We made a whole guide dedicated to the set up of your account after the integration. If you want to check it out, you can do it here.

Please bear in mind that for this integration there is a nice option to send our check-in link from Guesty auto-messages.

We explain you how to activate this in the paragraph of FAQs.

End of trial period: how to subscribe

Once you connect to Chekin you have a trial period of 7 days where you can register all the guests you receive in your accommodations.

When the trial ends, you need to complete your subscription to continue using the service. You can do this clicking on "subscribe now".

In order to subscribe after the trial, simply click on “Subscribe” and follow these steps:

1 - First, select the number of rooms or properties (for vacation rentals) of your subscription. The minimum for hotel plan is 20 rooms.

2- Then, select your preferred billing period. You can choose between a monthly or a yearly subscription.

3 - Lastly, introduce your credit card’s details and proceed to pay for the subscription.

4 - Your Chekin subscription is complete!

Once you have an active subscription and a valid payment method, your subscription will automatically renew at the end of the period. You can change between monthly and yearly subscription whenever you want, and any changes in the number of active rooms or properties will automatically update your subscription so Chekin will charge you only for the active properties or rooms during the corresponding period. In the Billing section you can also check past invoices.

How to cancel your Chekin subcription

You have to access to your Chekin account to see the information about your subscription. You must access on our website. When you have access to your account, you must click on account configuration.

Next, you must go to your "billing" section. Here you can find a panel with basic information about you subscription tittled "current plan". This panel includes data about the plan you have choosen (hotel or housings), the number of properties or rooms you have and the type of subscription you have contrated (monthly or yearly).

Here you can cancel your plan in case you have decided to stop using our software (cessation of professional activity, dissatisfaction with our product, properties selling, price...).

How to get support from Chekin Team

If you have any doubts or find issues along the process, you can easily get help from your dashboard by clicking on “Help” at the top banner. You have 2 options: visit our help center or chat with us. You can also use the chat by clicking in the icon on the bottom right corner:


I am a Chekin user already, can I use my existing account for the Guesty integration?

Unfortunately not, the connection with Guesty requires to create a new Chekin account. So download all the documentation from the old one and then connect to Chekin via Guesty. Contact us in order to delete your former account.

How can I add bookings to my Chekin account?

All your Guesty bookings will be synced in your Chekin account, so you don’t need to generate them again!

How frequently bookings are synced in Chekin?

All your Guesty bookings are updated in your Chekin account in real time.

Is the online check-in link retrieved in my Guesty account so I can add it to my PMS auto emails/messages?

Yes, actually please bear in mind that for this integration is not possible to send the online check-in to guests from Chekin, you can send it only from Guesty. This is a requirement from Guesty.

We send our check-in link to Guesty so you can keep the communication with guests on your PMS and send it from Guesty through auto-messages.

In order to activate our online check-in sending on Guesty please do the following:

  • click in one of your listings;

  • click on Automation and then on Auto Message;

  • edit the email for booking confirmation;

  • in the message itself click on "Add Variable" and pick up the variable chekinguestregistrationlink

Once you add it for each new reservation for that listing you will get custom fields "Chekin guest registration link", where you can find the online check-in link, and "Chekin all guests registered", which will tell you in real time when all guests of a same reservation have completed the online registration.

In this case, since you have custom fields in your messages you should avoid timing them to be sent upon check in.
Guesty and Chekin in this case suggest to do 1 of these 2 things:

  1. Have a follow up auto message "1 hr after check in". The first message should be amended to just say "we will send you link soon";

  2. Alternatively you can setup a more elaborate flow: for last minute reservations - the two messages approach like in #1 while for reservations made in advance - you can send the confirmation email 1 hour after check in always, without the second message.

Is Chekin sending guests data back to my Guesty account?

For this integration we do send guests data back to the PMS. You can find data on a note in the messages related to the specific booking. We do send back to Guesty the following info: Name, Surname, Sex, Birthdate.

Is Chekin able to retrieve the source of the booking from Guesty? (e.g.:, Airbnb, Direct Booking)

Yes, we sync that information from Guesty.

Is Chekin available on mobile devices?

Yes, we also have a mobile app you can download from these links:

I am using the mobile app but I can’t change some settings of my account/properties

The app is only for managing reservations and registering guests. All your properties and account settings, as well as the documentation and billing information of your account can be managed from the online Dashboard.

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