Why Is My Account Under Review?
First off — don't worry! This is a routine part of our compliance process and doesn't mean anything is wrong with your account.
What Is Our Team Looking At?
Our system automatically flags certain accounts for a quick manual check — this can happen during setup or after making changes, such as updating your card or payee details. It's a security measure designed to protect you, and in most cases, everything checks out with no issues.
What Do You Need to Do Right Now?
No action needed! Our team is already on it. Sit tight, and you'll hear back from us within 2 business days via email with one of the following:
✅ All clear — your account is approved and ready to go.
📋 A simple follow-up — we may ask for a document or additional verification step to complete the review.
Will My Payments Be Affected?
If you have payments scheduled during the review period, rest assured, we'll do our best to minimize any disruption. If you're concerned about a specific upcoming payment, don't hesitate to reach out to our support team, and we'll be happy to help.
Still Have Questions?
We know waiting can be frustrating, and we're here to help. Feel free to contact our support team anytime, and we'll give you an update on where things stand. 🚀