To create an account with Chexy, a Canadian mobile number is generally required for initial multi-factor authentication (MFA) setup, as SMS verification is used during this process. Once your account is active, you can configure an authenticator app in your settings for future logins.
We understand that relying on SMS for initial setup can be limiting, especially if you're travelling or no longer have access to a Canadian number. By setting up an authenticator app after account creation, you gain a more flexible and secure way to access your account.
If you already have an active Chexy account and have configured an authenticator app, you can use it to log in, which is particularly helpful if you are travelling or living temporarily outside Canada and may not have access to your Canadian mobile number.
We are continuously working to enhance our security and provide more flexible login options.