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Why do I need to provide my payee’s details during onboarding?

What if I don't know my payee's number, address, email etc.

Updated yesterday

As part of Chexy’s onboarding process, we ask for some basic information about your payee — whether that’s a property manager, service provider, or a larger company or corporation. This is a standard compliance requirement that helps us keep your account secure.

Don’t worry — we’ll never contact your payee. This information is just for internal records and does not impact your payment or how it's processed.

We know that in many cases, you might not have this information readily available — especially if your payee is a larger organization. That’s totally okay!

Here are a few quick tips to help you find what you need:

  • Check a recent bill or lease agreement

  • Search the company or payee name on Google

  • Visit the company’s website (if it’s a larger corporation)

  • If it’s a larger company:

  • You can use a general support phone number or email from their website

  • If a headquarters address isn’t publicly available, feel free to use the address of the closest storefront, town hall, or municipal office (we can't accept PO boxes as addresses at this time)

It doesn’t need to be perfect — just give it your best guess.

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