We’d be happy to assist you in any way we can. We don’t currently offer live chat, but if you send us a detailed message about how we can help, one of our team members will make every effort to respond to all inquiries.
While we operate as a digital-first payment processor:
All support tickets are reviewed by humans
Complex cases are escalated internally
Manual reviews are conducted when required
Why response times vary
During peak periods (e.g., month-end or promotions):
Volumes increase significantly
Response times may be longer than usual
If your matter is urgent, include:
Payee name
Amount
Scheduled date
“Urgent” in subject line