Note: This article applies to orders placed on chigee.com. For orders placed with a dealer or another retailer, contact the seller.
You can see your order status and tracking number in your chigee.com account. Log in with the email address you used for the order.
Check your order status
Go to chigee.com and click Log in in the top-right corner, or go to account.chigee.com.
Enter the email address you used for the order.
Enter the verification code we email you.
Open your order to see its status and tracking number. Your past orders are listed on the same page.
What each order status means
Your order page shows one of these statuses:
Confirmed: we've received your order and haven't shipped it yet.
On its way: your order has shipped.
Out for delivery: the local carrier has your package and will deliver it soon.
Delivered: the carrier marked your package as delivered.
Attempted delivery: the carrier tried to deliver your package but couldn't.
If your order ships in more than one package, each package shows separately with its own tracking number. If tracking stops updating, see Why hasn't my tracking information been updated? If tracking shows delivered but you don't have the package, see Delivery problems: failed, returned, lost or stolen.
Note: For some carriers, your order page shows only the tracking number. Enter it on 17TRACK to see the latest status.
Find your order number
Your chigee.com order number starts with CH, for example CH12345. You can find it in your order confirmation email and on your order page.
Tracking numbers and payment references from PayPal, Shop Pay or your bank aren't order numbers. If you bought from a dealer or another store, contact that store about your order.
If you don't have a tracking number yet
Most orders ship within 1–2 business days, and we email your tracking number when your order ships. If you don't have it yet:
Check your spam or junk folder for our shipping email.
Check for an email from us that asks you to confirm your address, shipping method or tax ID. We can't ship your order until you reply.
If it's been more than 2 business days since you ordered and you haven't heard from us, contact us with your order number.
Pre-order items ship by the estimated date on the product page. See When will my order ship?
FAQs
Can I check my order without an account?
You can check your order without an account by opening the order status link in your order confirmation email. If the order status page asks you to verify your identity, follow the instructions shown on that page.
I logged in, but I can't see my order. What should I do?
If you can't see your order after logging in, see Can't see your order in your account.