Chocolate Tales reserves the right to OR not to grant refunds and assesses each case individually.
The following are rules that apply when management makes a decision regarding a refund request:
Products shipped or purchased via a third-party agent (retailer or third-party distributor) are not eligible to receive a refund
Missing items/products in orders will be refunded
Unfortunately, due to health and safety reasons, we are unable to accept returns of chocolate once it has left our facility
All delivery addresses must include the physical address. If a PO box is provided and your shipment doesn't arrive, we are unable to provide a refund
During the summer months, refunds are not available if we ship our chocolate to an address that requires a shipment transit time of more than 2 days.