Q: Hardware Installation & Return?
Answer：For installation issues, please contact our customer service staff and provide your Facetime number. We will arrange for a technician to assist you with the installation via video.
A2：For refund related issues, please contact our customer service staff and provide the SN number of the device. We will feedback to your account manager for processing (since the device has a warranty period, fees may be incurred)
Q:What should I do if the buzzer has no sound?
Answer：You can try to restore it by following the steps below:
1. Check the buzzer circuit
2. Check if the kitchen printer is bound to other receipts. The kitchen printer cannot be bound to bills, receipts and other types of receipts. It can only be used for pure kitchen purposes, otherwise the buzzer will not sound.
3. If the above operations do not solve the problem, please contact our customer service staff and provide your Facetime phone number. We will arrange for a technician to process the problem with you via video.
Q:What should I do if the Customer Pickup Screen system is black?
Answer：You can try to restore it by following the steps below:
1. Check whether the Customer Pickup Screen line is connected normally
2. Restart the Customer Pickup Screen device
3. If the above operations do not solve the problem, please contact our customer service staff and provide your Facetime phone number. We will arrange for a technician to process the problem with you via video.
Q:How to set up kiosk after changing to a new wifi?
Answer：Please follow the instructions to connect to the network again and make sure all devices are on the same wireless network.
If you have any other questions, please contact Chowbus customer service