Q:What to do if the printer cannot connect to the network?
A：You can try to restore it by following the steps below:
1.Check whether the restaurant network is normal - Ensure the iPad is connected to the Wi-Fi network ending with "-pos."
If connected to incorrect Wi-Fi, click the blue 'i' icon next to it.
Select "Forget this Wi-Fi" to prevent future errors.
Restart the Chowbus POS app by double-clicking the iPad's home button, killing the app, and reopening it to check if the printer connects properly.
2.Restart the printer
Power off and restart the printer.
Navigate to Settings > Printer Settings within the Chowbus POS system.
Click Edit, delete the existing printer setup, and add the printer again.
3.If the above operations do not solve the problem, please click the icon in the upper right corner on POS App to contact our customer service staff and provide your Facetime phone number. We will arrange for a technician to video chat with you to solve the problem.
Q:What to do if the printer misses an order?
A：You can refer to the following steps to solve the problem:
1. Check if all iPads in the store are bound to the kitchen printer
2.Check if the dish is bound to the kitchen printer
3.If the above operations do not solve the problem, please contact our customer service staff and provide your Facetime phone number. We will arrange for a technical support colleague to video chat with you.
4.For third-party platform orders not appearing
5. If an order fails to print or make a sound in the system, this could indicate a temporary network lag.
Click the 'Online' icon on the main POS page.
Select the relevant platform icon.
Manually input the order information to ensure inclusion in the closeout report.
Observe the system for recurring issues.
For frequent problems, contact support for investigation into network or printer issues.
Q:How to Consolidate and print identical dishes？
A：You can follow the steps below to Consolidate and print identical dishes:
Step 1: Log in your dashboard, click the Settings function bar, and select Printouts.
Step 2: Select General in the Printouts Settings column, and in the Display Settings, turn on the button for Consolidate and print identical dishes.
Step 3: In the POS App, click on Sync Data
Q:Printer paper specifications?
Answer：
Receipt/Kitchen Thermal Printer: Reference Link: https://a.co/d/4eXvUP9 (Thermal Receipt Paper Roll)
Kiosk：iMin and K2: 3-1/8 x 230ft (standard for regular front desk/kitchen printer receipt paper),Sunmi K2 mini is: 2-1/4 x 50ft (special size paper, the same size as the card reader paper roll)
Label printer sticker (2.25in*1.25in)
Q: What are the specifications of printer label paper?
Answer：
Size: Sticker size is 2.25" x 1.25" (57 mm x 32 mm)
Label printer paper can be searched on the shopping platform for the corresponding size paper
If you encounter other problems during the process, you can click the customer service icon in the upper right corner on POS App to contact us in time
Thanks for using the Chowbus Help Center!