Q:What to do if the restaurant loses Internet access?
A：You can try to recover by following the steps below:
You can restart the router equipment in the store.Wait for about 5 minutes and check whether the network is restored
If the above operations do not solve the problem,Please contact our customer service staff and provide the Facetime phone number.We will arrange for technicians to process the video with you.
Q:How to keep offline equipment running normally？
A：
When the restaurant loses network connection, the device will automatically enter offline mode after 30 seconds.In offline mode, you can use POS normally (ordering, delivery, printing, payment)
Since there is no external network, the orders are not synchronized in real time.For example, if an order is placed on IPAD A, IPAD B cannot view it.So in order to avoid confusion, it is recommended that you try to use one device or a small number of devices.
Q:How to pay more safely in offline state?
A：
In offline mode, the store can still operate normally and the printer can print orders.The card reader will record the card number first, and then verify and deduct the money from the card when there is a network connection. However, due to the lack of external network, there is a risk of not being able to identify in real time whether the card has a balance.It is recommended that you only use regular credit cards and cash, and try to avoid using debit cards and Apple Pay for transactions.
If you encounter other problems during the process, you can click the icon in the lower right corner to contact us in time
Thanks for using the Chowbus Help Center!