Q:What should I do if the card reader cannot connect to the network?
Answer：You can try to restore it by following the steps below:
1. Restart the card reader
2.Reset the card reader (press and hold the small hole on the side of the card reader with a card eject pin)
3.Restart iPad
4.If the above operations do not solve the problem, please contact our customer service staff and provide your Facetime phone number. We will arrange for our technicians to handle the problem with you via video.
Q:What to do if the card reader cannot swipe the card？
Answer：You can try to restore it by following the steps below:
1.Restart the card reader
2.Reset the card reader (press and hold the small hole on the side of the card reader with a card eject pin)
3.Restart iPad
4.If the above operations do not solve the problem, please contact our customer service staff and provide your Facetime phone number. We will arrange for our technicians to handle the problem with you via video.
If you encounter other problems during the process, you can click the icon in the lower right corner to contact us in time
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