Product update details:
Added the function of sync the status of orders from third-party platforms to the POS App after cancellation, reducing unnecessary losses for restaurants
Software Requirements
POS App v3.25.0 and above
POS Terminal Display
When a third-party platform order is cancelled before you confirm the order, we will pop up a notification in the POS App to inform you that the order is cancelled, and the order will automatically disappear from the order confirmation page.
When a customer cancels an order on a third-party platform after the order has been confirmed and delivered to the kitchen (but before the system completes the order), we will automatically cancel the order and notify you on the POS App that the order has been canceled and print a cancellation ticket.
When a third-party platform order has been confirmed and delivered to the kitchen by you (and the system completes the order), if the customer cancels the order on the third-party platform, we will record the order as a refunded order and notify you on the POS App that the order has been refunded.