Q: What should I do if users cannot order normally after changing the third-party menu?
A：Since the menu has not been synchronized, the order information from the third-party platform cannot be synchronized to the restaurant normally. Please contact Chowbus customer service in time for synchronization update
Note: Please do not change the third-party platform menu without authorization. If necessary, please contact us in time
Q：How to synchronize new dishes to third-party platforms and modify the price markup on the third-party platforms?
A：If you encounter this kind of problem, please confirm whether the dish needs to be sold only to third parties/takeout (if not provided, the menu group defaults to dine-in and takeout being updated simultaneously) Contact chowbus customer service and provide: Chinese and English name of the dish + dish price + takeout platform markup ratio + dish picture (if there is a description and secondary options, please provide them simultaneously)
Q：What should I do if the secondary options of dishes on a third-party platform are incorrect?
A：The restrictions on the secondary menus on different third-party platforms vary. Please contact Chowbus customer service for assistance and adjustments.
Q：How to set the classification time of the food delivery platform?
A：This information is only supported by the technical department. You can contact Chowbus customer service for further communication.
Q：What should I do if I want to list my alcoholic beverages on a third-party platform?
A: Currently, listing alcoholic beverages without the platform’s authorization may result in the closure of the store. You can refer to the following steps
1. Please confirm with the platform whether you can sell alcoholic beverages
2. Sign a license with the platform to sell alcoholic beverages on the platform
3. Provide the license that allows you to add alcoholic beverages to the platform to the customer service (such as the platform’s email/platform AM’s email)
4. Confirm/provide the alcoholic beverage menu to be sold on the third party (must be provided in a unified format according to the requirements of the third-party platform, if you need a format template, please contact customer service)
5. Synchronously push the platform to see if the push can be successful. If unsuccessful, let the platform handle it first to confirm whether it is eligible. If the platform cannot handle it, contact chowbus customer service
If you have any other questions, please contact Chowbus customer service!