Chowbus Printer Product Introduction
Printer Brand: Rongta
Printer Model: RP820
Printing Scenarios: front desk receipts, kitchen receipts
The status of the product received
After unpacking, you will get a RP820 printer, a power adapter, a test paper, and the traditional version of the firmware (not needed now).
After correctly assembling the power adapter, connect the power cord
Connect the power and network ports correctly
Press the paper hatch cover switch and load the printing paper.
Please put the smooth side (with coating) facing outwards, as shown in the picture below
Press the printer power button
The printer will automatically print out paper and display the printer's IP address.
You can also press the "FEED" button at the moment of power on to automatically print a self-test form, showing all the information of the printer. Providing this information to customer service can help you solve the problem quickly.
Connecting a Printer
Access to the POS App main interface, click the Settings button
Click Print Settings
Make sure the Wifi of the POS App is consistent with the vLan of the printer, then you can search for the printer and select the print that matches the IP on the printer self-test paper to successfully connect.
You can also set this printer as a new printer.
For information about ticket printing settings, please refer to the Dashboard Printouts Settings
Frequently Asked Questions
RP820 Beep Numbers Corresponding to Error Indications:
2 Beeps: Module Not Connected Properly
3 Beeps: Paper Out Error
4 Beeps: Cutter Error
5 Beeps: Overheat Error
6 Beeps: Rubber Roller Error, Top Cover Not Securely Closed
8 Beeps: Black Mark Error
9 Beeps: SDRAM (Synchronous Dynamic Random Access Memory) Not Detected
10 Beeps: Serial Flash (Solid State Memory) Not Detected
If you have any other questions, please contact Chowbus customer service!