Chowbus POS Offline Mode Operation and FAQ Guide
Whether during a network outage or a planned disconnection, understanding the Chowbus POS's offline mode operation procedures and troubleshooting can help restaurants maintain business operations without network restrictions. This article will explain the features, precautions, and common issues of offline mode.
Features of offline mode
When the restaurant loses internet access, the POS system will automatically enter offline mode in about 30 seconds, allowing users to continue the following operations:
Ordering and placing orders: Orders can be sent to the kitchen printer normally (make sure the printer and iPad are in the same network environment).
Payment Processing: Card readers can record transactions, but cannot verify stored-value or debit card balances. Cash or credit card payments are preferred.
Offline mode operation guide
Make sure offline mode is enabled: The POS will automatically enter offline mode after detecting a network disconnection. If it fails to enter offline mode automatically, manually disconnect the device's external network cable and check.
Ensure the network environment is correct: The iPad and printer need to be in the same wired network environment. Avoid connecting the iPad to a hotspot, as this will cause the printer to not work.
Avoid multiple devices: In offline mode, orders cannot be synchronized across multiple devices in real time. Try to use only one iPad to place orders to avoid duplicate orders.
Processing orders and payments: After completing an order, store payment information by reading credit cards, etc. If a stored-value card is used and there is no guarantee of sufficient balance, please inform the customer.
Key steps after network recovery
System synchronization operation: Select "System Synchronization" in the menu in the upper right corner of the POS homepage. - Check the order synchronization status and ensure that all orders are "Successful". If there are any problems, click "Retry All".
Recheck device connection: Make sure the card reader is reconnected properly so that previous offline payment records can be automatically processed.
FAQs
Question: Can I receive new takeout orders in offline mode?
Answer: New orders cannot be received. Offline mode only supports local operations on the current device.
Question: What if offline mode is not activated?
Answer: Check whether the network is completely disconnected. If necessary, manually unplug the network cable to ensure that the network is disconnected.
By using offline mode correctly, you can keep your restaurant running even when the network is poor. Hopefully, this article has addressed your questions about offline mode on the Chowbus POS. For further assistance, please contact Technical Support.