Chowbus Service and Hardware Policy

Hardware and replacement policy

Additional Hardware Policy

Chowbus provides the initial batch of hardware per contract terms. Some contracts qualify for free hardware. Anything additional will be billed to merchants at cost.

Hardware Replacement Policy

If hardware issue cannot be fixed via regular troubleshooting, Chowbus offers 12 months free hardware replacement from date of initial device activation, with exceptions:

Chowbus does not cover physical hardware damage caused by a merchant or their guests. Chowbus will charge full price for a replacement if we identify physical damage on the device
Chowbus does not cover missing hardware (for example: misplaced, stolen, etc.)
Chowbus does not cover hardware damage caused by force majeure or unforeseen circumstances (for example: damage to hardware caused by natural disasters, theft, lightning, weather related damage, etc.)
Chowbus does not cover any additional equipment accessories such as chargers, cables, and tablet cases.
Chowbus does not cover any non-malfunction scenarios, such as claims of shortened battery life

For any equipment exchanges, we may require the faulty device back for testing. It is the merchant's responsibility to ship back the faulty device. If device is not received 30 days, we may charge a fee.

On-Site Service Policies

Network Setup	Chowbus cannot assist with any physical network setup work, including but not limited to: drilling, climbing ladders, arranging ceiling cables etc. It is the restaurant’s responsibility to ensure that Internet and internal cables are ready for POS installation Install/Training: $388 Non-covered area travel fee: $899
Training	Free training on the day of install. If installation is at night, we will provide free training the next day. If you are a new store, we can provide free training on the day of opening. Additional training： $200/day
Onsite Service	Onsite Service Fees $199（<70miles from city center / ≤1hr driving distance） $399（>70miles from city center，1-2 hours driving distance） $599（>70miles from city center，2-3 hours driving distance） Emergency (same day service) $288 additional emergency service feel