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Chowbus POS Third-Party Delivery Platform Integration Service - Important Information & Agreement

Welcome to the Chowbus POS Third-Party Delivery Platform Integration Service!

To ensure a smooth integration and activation process, please carefully review the following important information:

Timeline Overview:

  1. Application Submission Deadline: Every Sunday

  2. Integration Activation Date: Every Wednesday (Pre-requisite: Finish Hardware Installation & Menu Review)

  3. Process Time:

    1. If the delivery menu is based on the existing menu in Chowbus system, the process time is around 1 week.

    2. If the delivery menu is based on the current menu of an external platform, the process time is around 2-3 weeks.

Feature Overview

  1. What is included in this integration service?

    1. Menu (Including dish names, prices, descriptions, images, modifiers)

    2. Order acceptance

    3. Store hours (Excluding Fantuan)

  2. What is NOT included in this integration service?

    1. Store profile (Including store name, address, phone number, attribution, logo and banner)

    2. Tax rate

    3. Promotion configuration

    4. Monthly statement and reports

Important Notes on Service

  1. Menu Consistency: All platforms need to share the same item prices, names, and images.

  2. NO Multiple Stores Integration: Integration for multiple stores on the same platform under the 1 POS account is not supported.

  3. Stopping Integration: Once integration service is activated, it cannot be terminated immediately and the menu cannot be reverted. Contact customer service before activation day if you have any concerns.

  4. Promotion: Ongoing promotion will be terminated automatically after integration activated. All promotion needs to be re-configured via platform dashboard on merchant's duty.

  5. Platform Tablets: Keep tablets active for taking order until the integration is activated. Recommend to keep tablets as a backup device.

  6. Menu Updates: All menu update requests prior to integration activation needs to be complete through the platform as usual. Please inform our customer service of any updates to keep the menu up-to-date when integration is activated.

Regarding Existing Promotions on Delivery Platforms

  1. Post-Activation Menu Updates: All post-activation menu updates must be made through Chowbus POS after integration to avoid service interruption and disconnection.

  2. After the integration is complete, your old menus will be replaced with the new integrated menus. If you have any existing promotions or discounts, please contact your delivery platform account manager to set them up again.

Platform-Specific Notes

  1. DoorDash

    1. Dish images will take 3-5 days to review, so the image will be missing on the first day when service activation. If images are still missing afterward, please contact our customer service.

  2. GrubHub:

    1. These features need to be disabled to proceed the POS integration. Please reach out GrubHub customer service to disable the service.

      1. GrubHub Direct

      2. GrubHub Team Ordering

      3. GrubHub Group Ordering

    2. Set the Large Order Threshold to $999 in the GrubHub backend.

If you have any questions or need assistance, please contact our customer service team. We are here to help. Thank you!

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