Select a School from the top menu
Or use navigational menu on the left side
Summary and Asset IDs are the only two fields required.
Select Repair Type will trigger Labor Cost stamp which may or may not be used for reporting and invoicing purposes. Multiple Repair types can be used.
The Student field is the student responsible for the repair (not necessarily who the device belongs to)
Assignee field is the Tech assigned to the ticket (ChromeHero teammate)
Description box is any pertinent detail used to describe the device condition or plan of action.
Images may also be attached and used later for invoices.
Click
when finished.
After CREATE -you can add a COMMENT and INSTALL PART button will be available to locate your part from a central inventory.
Comments can be any ongoing findings regarding the repair(s). There may be multiple comments throughout the repair process and all will be recorded in the Asset Repair History.
Use the green Install Part to activate Inventory selection.
The part(s) you choose will then show up along with the associated costs at the bottom or your repair ticket. This can then be used for reporting and invoicing.
See "Add Parts to Inventory" in separate documentation.