How to activate/ Deactivate an individual student?
You can activate or deactivate an individual student by clicking on (i) beside the student's name. Scroll down to the bottom and click on "Activate"/ "Deactivate" to make the changes to the student account. When a student account is deactivated, the account is disabled, and the student cannot log in or use it. The school retains the student’s record, allowing for potential reactivation in the future.
Deactivating a student account disables the account, preventing the student from logging in, while deletion permanently removes the account and its associated records.
How to activate/ Deactivate students using bulk actions?
Deactivating or Activating students can be easily accomplished using Bulk Actions. To begin, first, filter out and select the list of students for whom you would like to deactivate/active by clicking on the drop-down on the top right. If you are planning to re-activate a student account, please remember to navigate to the Deactivated tab to find the student.
Read here on how to use the Bulk Actions.
Once you have Deactivated the needed students, navigate to the Active tab to search for them. Similarly, once you have Activated the needed students, navigate to the Deactivated tab to search for them.
Pro tip: You may also use the Bulk Upload option to easily deactivate/active students! First, have an excel sheet of the students with the following columns:
First Name
Last Name
Graduation Year
Email
Active
Under the Active column, input "TRUE" if you would like to Active a student; input "FALSE" if you would like to Deactivate a student.
Troubleshooting & FAQs
Why is a deactivated student still appearing in the Active list?
Why is a deactivated student still appearing in the Active list?
When you deactivate a student, the student is automatically moved from the Active tab to the Deactivated tab.
If you have recently deactivated a student and they are still appearing in the Active list, please refresh the Students page. If the student continues to appear as Active after refreshing, reach out to us via Chat with Cialfo and share the student's name and your school name so our team can assist you.
Need More help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at support@cialfo.co.