We’re Here to Help!
At Ciao, our customer support team is ready to assist with any questions or issues you may have, from account setup to troubleshooting. Below are the best ways to reach us, along with tips to get a quick response.
Contact Us Via Email
Email Address: support@meetciao.com
How to Reach Us: Send us an email with your question or issue.
What to Include: Provide your registered email address or Telegram username, a brief description of the problem, and any relevant screenshots (e.g., error messages).
Example: “I can’t log in with my email. Here’s a screenshot of the error.”
Response Time: We’ll reply within 24 hours, Monday through Friday.
Contact Us Via Telegram
Telegram Handle: t.me/ciaosupport
How to Reach Us: Open Telegram, search for @CiaoSupport, or click the link above to start a chat.
What to Include: Share your registered email address or Telegram username and a clear explanation of your issue.
Example: “Hi, I’m having trouble joining events. My email is user@domain.com.”
Response Time: Expect a response within 24 hours, Monday through Friday. For urgent issues, email may be faster.
Tips for a Faster Resolution
Check our Help Center articles for quick answers to common questions, like login issues or account deletion.
Use the same email address registered with Ciao to help us locate your account.
Avoid sending multiple messages about the same issue, as this may delay our response.