We review every membership application carefully to keep our community safe, trusted, and aligned with our values. If your membership isn’t approved, here’s what to expect:
👩⚖️ Final Decision
If your application is declined, the decision is final and can’t be appealed. We do this to protect the integrity of the Ciao community.
💳 Subscription Cancellation
If your membership isn’t approved, you should cancel your subscription to avoid any charges.
iOS (App Store)
Open Settings on your iPhone or iPad
Tap your name at the top
Tap Subscriptions
Select Ciao
Tap Cancel Subscription and confirm
Tip: If you don’t see Ciao listed, make sure you're signed in with the same Apple ID used to subscribe.
Android (Google Play)
Open the Google Play Store
Tap your profile icon in the top right
Tap Payments & subscriptions → Subscriptions
Select Ciao
Tap Cancel subscription and follow the instructions
More info: support.google.com/googleplay
Stripe (Website or Telegram)
If you subscribed via our website or Telegram, your subscription was handled by Stripe. You can cancel it by entering the email you used at checkout here:
https://billing.stripe.com/p/login/8wM4hTfVibKM1mQ6oo
Note: Refunds for Stripe payments may be issued in line with local laws and at our discretion. We reserve the right to cancel a membership without refund if a user has violated our terms or behaved inappropriately within the community.
💸 Requesting a Refund
App Store (iOS)
Go to reportaproblem.apple.com
Sign in with your Apple ID
Find your Ciao purchase under Recent Purchases
Click Report a Problem
Choose I’d like to request a refund and explain that your membership was not approved
Submit the request
Apple usually responds within 48 hours and refunds go back to your original payment method. More info: support.apple.com/billing
Google Play (Android)
Visit play.google.com and sign in
Go to My Subscriptions
Select Ciao and click Request a refund
Follow the prompts and explain that your membership was not approved
Google typically reviews refund requests within 48 hours. More info: support.google.com/googleplay
Stripe (Website or Telegram)
We may issue refunds in line with applicable laws and our discretion. To request one, email us at support@meetciao.com with the email you used at checkout.